Compensation for goods in a Wildberries warehouse

what you are owed, how payouts are calculated — and how not to lose the rest

We break down the offer agreement, the “sales simulator” and the document checklist. And if waiting for a payout is not an option, we will move your stock out of WB warehouses at cost — 130 ₽ per order, pickup included.

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A receipt and stacks of coins — compensation for goods in a Wildberries warehouse

Removal at cost — 130 ₽

What the Wildberries offer agreement says about compensation

Since 7 July 2026 Wildberries has treated warehouse incidents, fires included, as force majeure. Formally that releases the marketplace from any obligation to reimburse the value of goods lost in such circumstances — regardless of what the offer agreement (oferta) said before.

Lawyers read sellers’ chances in court differently: some hold that force majeure in the oferta does not cancel a custodian’s duties under the Russian Civil Code (Grazhdansky kodeks), others that recovering the value of the goods is unlikely. There is no settled practice yet on claims against the marketplace for goods lost in a warehouse.

Voluntary payouts: how Wildberries compensates for burned goods

Despite the force majeure clause in the oferta, Wildberries announced voluntary payouts to affected sellers. According to the company’s press office, by the end of July 2026 more than 97,000 entrepreneurs had received support payments; the money arrives in tranches. The scale of the losses is many times larger: analysts quoted in the media put sellers’ total damage in the hundreds of billions of roubles.

The key mechanic is the “sales simulator”: money is credited gradually, as if the lost goods were still selling from the warehouse at their usual speed. So the payout reaches you in instalments across weeks or months rather than as a single sum. Sellers in chats note that the credited amounts often do not match their own estimate of the losses — check the calculation against your own reports.

What a seller should do right now: a checklist

1. Put your stock on record: export the per-warehouse stock reports for the last date before the incident, plus the sales and acceptance reports. 2. Wait for the marketplace inventory count — the final write-offs will show up in your account. 3. Reconcile the written-off volume against your own data and screenshot every discrepancy. 4. If the goods were insured, hand the marketplace report to your insurer. 5. Track the compensation credited in your account and compare it with the real value of the goods.

Separately, work out how much of your stock sits in warehouses that keep operating in a risk zone. Compensation closes past losses; it does not protect goods that are still on the shelf.

Not waiting for compensation: move the goods out while they are intact

While payouts follow the “sales simulator” schedule, the goods in the warehouses stay outside your control: an official removal takes weeks, and return requests are processed with delays. The working alternative is to pull the stock out through ordinary orders: we order your goods to the pickup points you need, collect them with our couriers or yours, or refuse the order — and the batch travels on to a sorting centre.

We run removal projects at cost — 130 ₽ per order including pickup (80 ₽ for the order plus 50 ₽ for the pickup), and you pay afterwards: no cash has to be frozen in the buyout. Launch within 6 hours, capacity up to 30,000 orders a day to any city.

This material is for information only and is not legal advice. Check the payout terms in your WB Partners account.

A parcel and coins on a scale — compensation for goods on WB

An alternative to waiting

We move your stock out while it is intact

Ordinary orders to the pickup points you need: we collect the batch with our couriers or yours, or send it on to a sorting centre through refusals. At cost — 130 ₽ per order including pickup, pay afterwards, launch in 6 hours. Details are on the stock buyout page.

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FAQ

FAQ about compensation for goods on Wildberries

Is a seller entitled to compensation for goods burned in a Wildberries warehouse?

Under the offer agreement (oferta), warehouse fires have counted as force majeure since 7 July 2026, so the marketplace has no legal obligation to reimburse the value of the goods. Wildberries did announce voluntary payouts to affected sellers, though — they are credited inside the seller account.

How is compensation for burned goods on WB calculated?

Through the “sales simulator” mechanic: credits arrive gradually, as if the lost goods were still selling at their usual speed. The amount is tied to the price and turnover of the goods, not to the purchase cost of the batch — so reconcile the credits against your own reports.

Which documents should I collect for compensation?

Per-warehouse stock reports for the date before the incident, sales and acceptance reports, the results of the marketplace inventory count, screenshots of any discrepancies. If the goods were insured, your insurer will need the same pack plus the marketplace report.

Can I take Wildberries to court over destroyed goods?

You can, but lawyers rate the prospects differently: force majeure in the oferta against a custodian’s duties under the Civil Code. There is no consistent case law yet. The realistic plan is to accept the voluntary payouts for what is gone and secure the goods that are still intact.

How do I protect the goods still sitting in WB warehouses?

Lower the concentration of stock: redistribute goods across warehouses and FBS, and move part of the batch back to yourself. We move stock out through ordinary orders at cost — 130 ₽ per order including pickup, pay afterwards, launch within 6 hours.